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Stereotypes, Prejudice, and Discrimination
LEARNING OUTCOMES Describe the differences between stereotypes, prejudice, and discrimination Social perception is relative, reflecting both positive and negative impressions of people based on a range of factors. Our perceptions of peo...
Decision Making In Groups
LEARNING OUTCOMES Discuss different styles of decision making in groups Up to this point, we have argued that teams create better outcomes than individuals. While those individuals come with a multitude of skills and experiences, the inpu...
Assignment: Collaboration in and Across Teams
Step 1: To view this assignment, click on Assignment: Collaboration in and Across Teams. Step 2: Follow the instructions in the assignment and submit your completed assignment into the LMS. LICENSES AND ATTRIBUTIONS CC LICENSED CONTENT, ORIGINAL ...
Putting It Together: Collaboration in and across teams
Let’s look back at Pedro’s team project he was working to arrange at the beginning of this module. The project is now complete. The six core team members submitted the 15-page proposal attached to an email just last evening. In two more weeks, the team will le...
Company Events
LEARNING OUTCOMES Discuss appropriate and inappropriate conduct at company events Company events can to be fun, exciting, and relaxed. Sometimes employees are rewarded with big entertainment privately or at a public venue. Customers are s...
Interaction in the Workplace
LEARNING OUTCOMES Discuss appropriate ways to behave in a workplace The first and perhaps most lasting impression you make in the workplace starts with manners: how you carry yourself and how you behave. There are many cultural issues inv...
Introduction to Workplace Etiquette
What you’ll learn to do: Discuss best practices in workplace etiquette This module focuses on working in groups and teams. Good manners or etiquette is an underlying theme to starting interaction on the right foot. While some of the things discussed in this s...
Collaborative Writing
LEARNING OUTCOMES Describe the process of collaborating with others to create a business message Discuss digital tools for collaborative writing The term collaborative writing refers to projects where written works are created by multipl...
Tools for Communicating with Groups
LEARNING OUTCOMES Discuss digital tools for communicating with groups Technology is rapidly changing the ways we communicate in a variety of contexts, and group communication is no exception. Many organizations use computers and cell phon...
Introduction to Collaborative Projects
What you’ll learn to do: Discuss strategies for working in collaborative projects Now that we understand the value of teams in the workplace and the risk of conflict, let’s look at how teams working collaboratively manage communication in order to be producti...
Bias in the Workplace
LEARNING OUTCOMES Discuss the impact bias might have on communication in the workplace When thinking about diversity in the workplace, chances are, most individuals tend to see themselves as good-intentioned, egalitarian, and fair-minde...
Conflict Resolution
LEARNING OUTCOMES Describe various ways of interpreting and responding to conflict in interpersonal communication Interpersonal conflict occurs in the workplace between individuals. Conflict can also occur within working groups and is som...
Group Communication Networks
LEARNING OUTCOMES Discuss impact of group size on communication In organizations, there are hierarchies of reporting structures. Those official links of authority and responsibility impact communication among individuals and groups. Here are some of those co...
Teams and Team Dynamics
LEARNING OUTCOMES Explain advantages and disadvantages of teams and team dynamics It may seem obvious to say so, but groups are made of humans, and humans express behaviors that are both beneficial and detrimantal to the function of their teams. People who f...
The Value of Teams in Business Communication
LEARNING OUTCOMES Discuss the value of teams in business communication Discuss types of teams in organizations You hear a lot about teams every day—sports teams, disaster and rescue teams, and medical support teams. Teams exist because t...
Introduction to Team Communication in the Workplace
What you’ll learn to do: Discuss the role and types of teams in workplace communication We enter the workplace as individuals and then quickly interact with peers, work groups, and customer groups. As we make our way through our careers, we see that work is b...
Why It Matters: Collaboration In And Between Teams
As Pedro scans through his morning email, he sees a message letting him know that the corporate office is offering a store remodel to the store with the best idea about how to increase customer purchases while decreasing operations costs. The email wants all p...
Assignment: Social Diversity in the Workplace
Step 1: To view this assignment, click on Assignment: Social Diversity in the Workplace. Step 2: Follow the instructions in the assignment and submit your completed assignment into the LMS. LICENSES AND ATTRIBUTIONS CC LICENSED CONTENT, ORIGINAL ...
Putting It Together: Social Diversity in the Workplace
Communication is invention: through our language, our imagery, our operating policies and practices, we construct reality. As is true of every other period of history, the standards of society and our nation are changing. The key question is what we want those...
Why It Matters: Communicating Different Messages
Why learn to effectively communicate different messages? How would it feel if you found out your job had been eliminated due to cost-cutting measures? How about if this news was not delivered in a one-on-one or small-group meeting with your manager but instea...