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Using Audio in Business LEARNING OUTCOMES Recognize the strengths and weaknesses of audio in a business context The strengths of audio—as compared with written communication—are appropriate in a lot of business situations. A conversatio...

Using Web Sharing in Business LEARNING OUTCOMES Explain when to use web sharing tools in a business context Web sharing, or screen sharing, is appropriate when it’s more important for people to see documents, videos, or other kinds of fi...

Introduction to Effective Public Speaking What you’ll learn to do: Identify key principles of effective public speaking Like speaking itself, public speaking is a learned behavior. Just as no one comes out of the womb speaking eloquently, no one becomes a po...

Why It Matters: Public Speaking Why learn about public speaking in business? One of the essential business and life skills often neglected in our “schooling” broadly is the art of public speaking. It’s an odd omission given that the oral tradition is as old ...

Assignment: Communicating Through Technology Step 1: To view this assignment, click on Assignment: Communicating Through Technology. Step 2: Follow the instructions in the assignment and submit your completed assignment into the LMS. Contribute! Did ...

Putting It Together: Communicating through Technology Now that you’ve learned the basics about communicating through technology today, you must remember that it’s always changing. A year from now there will be platforms and apps available that haven’t even be...

Web Sharing Meetings LEARNING OUTCOMES Participate in a meeting with web sharing components In a meeting where some people are together in a room viewing documents or a presentation while others are on sharing apps, the standard guidelin...

Group Web Sharing Calls LEARNING OUTCOMES Identify strategies for effective use of web sharing in a group setting The main difference between one-on-one web-sharing calls and group web sharing is that distraction and inattention increase...

One-on-One Web Sharing Calls LEARNING OUTCOMES Explain when to use web sharing tools in a business context In a planned call with a specific agenda, you will know in advance whether you want to share your screen with your colleague, so y...

Introduction to Web Sharing What you’ll learn to do: Use web sharing tools effectively in a business context Next we’re going to talk about what to do when it’s more important that people can see your computer screen than your face. This includes sharing vid...

Stages of a Telephone Call LEARNING OUTCOMES Identify the five stages of a telephone conversation Setting aside for the moment large dial-in experiences such as presentations or meetings in which just a few people will be doing all the t...

Video Meetings LEARNING OUTCOMES Participate in a meeting with video sharing components As with audio, you may find yourself in meetings where some people are together in a room while others join via video chat. Generally, that looks som...

Group Video Calls LEARNING OUTCOMES Identify strategies to increase comprehension and reduce misunderstanding in group video communications For group videoconferences, start with the same basic guidelines as for one-on-one chats in terms...

One-on-One Video Calls LEARNING OUTCOMES Identify strategies to increase comprehension and reduce misunderstanding in a one-on-one video call Since for most people, video calls are less common and less comfortable, you’ll want to prepare...

Using Video in Business LEARNING OUTCOMES Recognize the strengths and weaknesses of video in a business context Remember how in the section on audio communication you learned about not being able to see and read facial expressions? Well,...

Introduction to Video Conferences What you’ll learn to do: Use video conferencing tools effectively in a business context Many of the same guidelines apply to video conferencing as you would use for audio-only communication, but of course, ther...

Audio Meetings LEARNING OUTCOMES Participate in a meeting with audio sharing components You may find yourself planning or participating in a meeting that includes both people in the same room and people on the phone. We’ll call this a hy...

Group Audio Calls LEARNING OUTCOMES Identify strategies to increase comprehension and reduce misunderstanding in group telephone / VOIP communications Group audio calls, or conference calls, are like one-on-one calls on steroids. All the...

One-on-One Audio Calls LEARNING OUTCOMES Identify strategies to increase comprehension and reduce misunderstanding in one-on-one telephone / VOIP communications In many ways, one-on-one calls are the easiest because they are the most fam...

What is Public Speaking? LEARNING OUTCOMES Discuss key characteristics of public speaking Public speaking is, simply, an oral presentation or speech delivered to a live audience. It is generally a formal or staged event— although impromp...