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What you’ll learn to do: Identify the three parts of the writing process Writing a message that is consistently well received can become a habit, but it can be hard for new writers to achieve. The three part writing process ensures the best outcome each time....

1.Which of the following is a key component of effective business writing? a) Lengthy paragraphs b) Jargon and technical terms c) Clarity and conciseness d) Complex sentence structures   2.Which of the following is an example of formal business writing? ...

Listening LEARNING OUTCOMES Discuss the importance of listening Figure 1. Listening is a key component of communication. How many times have you wanted to talk about a subject very important to you only to find that th...

Introduction to Methods of Communication What you’ll learn to do: Differentiate between different methods of communication Words are just the beginning of communication and, to hear people tell it, they’re actually a very small part of the message we take in...

Writing in Business LEARNING OUTCOMES Identify key features of effective writing in business Discuss the overlap between professional and personal communication Just like having a face-to-face discussion, effective business writing shou...

The Business Audience LEARNING OUTCOMES Identify characteristics of your audience in business communication Discuss the process of the social communication model As a business communicator, you’ll be communicating to two types of audien...

Becoming a Better Employee LEARNING OUTCOMES Discuss how effective communication improves you as an employee Communication is something we often take for granted but not often something we think to improve. And yet, being a good communicator can open doors ...

Introduction to Effective Communication in Business What you’ll learn to do: Discuss the importance of effective communication in business Communication happens when all parties are engaged in uncovering and understanding meaning. When business professionals...

Why It Matters: Communicating in Business Why learn to effectively communicate in business? Business is about people. We exist to serve people with our products and services, to employ them and pay them to do work, to purchase the supplies and merchandise we...

Step 1: To view this assignment, click on Assignment: Writing in Business: Analyzing a Memo. Step 2: Follow the instructions in the assignment and submit your completed assignment into the LMS.   LICENSES AND ATTRIBUTIONS CC LICENSED CONTENT, ORIGINAL ...

LEARNING OUTCOME Discuss the importance of the planning stage in the writing process While this whole module is about writing, most of the thinking about what you are going to write happens before you compose a single sentence. Planning...

Step 1: To view this assignment, click on Assignment: Writing in Business: Audience and Purpose. Step 2: Follow the instructions in the assignment and submit your completed assignment into the LMS.   LICENSES AND ATTRIBUTIONS CC LICENSED CONTENT, O...

Let’s look back at Dennis’s email from the beginning on this module. How could things have gone better for Dennis and for Diversity Day if he had actively followed the writing process steps we just learned? Plan Dennis should have prepared for this direct me...

LEARNING OUTCOME Use Google Docs to create a visually appealing and accessible document Working in Google Docs is similar to working in Microsoft Word. The only requirement is that you need a Google login to save and share your documents....

LEARNING OUTCOMES Use Microsoft Word to create a visually appealing and accessible document This page provides guidance on how to use key features of Microsoft Word to create your business communication. If you can envision the page layou...

LEARNING OUTCOMES Discuss common guidelines to create a professionally formatted document In order to properly format a document, we must first understand the primary components of that document. These skills—including spacing, emphasis, ...

What you’ll learn to do: Use common word processing software to write business messages There is a wide variety of word processing software used for business communication. A business document’s layout is usually simple, but do not mistake simple for lacking ...

LEARNING OUTCOME Revise a business message for tone, message, and correctness Once you’ve written your message beginning to end, you may be feeling pretty proud of yourself and ready to move on to your next task. Well, not quite. It’s tim...

LEARNING OUTCOME Write a business message based on an outline using the appropriate components of a business message It’s also helpful to remember at this stage that you’re not actually starting from a blank page, even with your first dra...

Verbal and Nonverbal Communication LEARNING OBJECTIVES Discuss verbal communication and its role in business Discuss nonverbal communication and its role in business Verbal Communication Verbal communication is perhaps the most obvious...