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What you’ll learn to do: Use common word processing software to write business messages There is a wide variety of word processing software used for business communication. A business document’s layout is usually simple, but do not mistake simple for lacking ...

The Business Audience LEARNING OUTCOMES Identify characteristics of your audience in business communication Discuss the process of the social communication model As a business communicator, you’ll be communicating to two types of audien...

Being Ethical Online LEARNING OUTCOMES Describe how to communicate ethically online If it says so online, it must be true! That’s the joke of researching and reporting facts you find on the internet. If you believe everything you se...

Guidelines for Ethical Communication LEARNING OUTCOMES Identify key guidelines for ethical business communication It’s not enough for a communicator to craft a message that’s clearly understood by an audience, the goal should be to lever...

Introduction to Ethics in Business Communication What you’ll learn to do: Discuss the importance of ethical communication As business practices become more transparent and the people behind those businesses become more public, customers and patrons begin to ...

Verbal and Nonverbal Communication LEARNING OBJECTIVES Discuss verbal communication and its role in business Discuss nonverbal communication and its role in business Verbal Communication Verbal communication is perhaps the most obvious...

Listening LEARNING OUTCOMES Discuss the importance of listening Figure 1. Listening is a key component of communication. How many times have you wanted to talk about a subject very important to you only to find that th...

Introduction to Methods of Communication What you’ll learn to do: Differentiate between different methods of communication Words are just the beginning of communication and, to hear people tell it, they’re actually a very small part of the message we take in...

Writing in Business LEARNING OUTCOMES Identify key features of effective writing in business Discuss the overlap between professional and personal communication Just like having a face-to-face discussion, effective business writing shou...

Becoming a Better Employee LEARNING OUTCOMES Discuss how effective communication improves you as an employee Communication is something we often take for granted but not often something we think to improve. And yet, being a good communicator can open doors ...

LEARNING OUTCOMES Discuss common guidelines to create a professionally formatted document In order to properly format a document, we must first understand the primary components of that document. These skills—including spacing, emphasis, ...

Introduction to Effective Communication in Business What you’ll learn to do: Discuss the importance of effective communication in business Communication happens when all parties are engaged in uncovering and understanding meaning. When business professionals...

Why It Matters: Communicating in Business Why learn to effectively communicate in business? Business is about people. We exist to serve people with our products and services, to employ them and pay them to do work, to purchase the supplies and merchandise we...

1.Which of the following is a key component of effective business writing? a) Lengthy paragraphs b) Jargon and technical terms c) Clarity and conciseness d) Complex sentence structures   2.Which of the following is an example of formal business writing? ...

Step 1: To view this assignment, click on Assignment: Writing in Business: Analyzing a Memo. Step 2: Follow the instructions in the assignment and submit your completed assignment into the LMS.   LICENSES AND ATTRIBUTIONS CC LICENSED CONTENT, ORIGINAL ...

Step 1: To view this assignment, click on Assignment: Writing in Business: Audience and Purpose. Step 2: Follow the instructions in the assignment and submit your completed assignment into the LMS.   LICENSES AND ATTRIBUTIONS CC LICENSED CONTENT, O...

Let’s look back at Dennis’s email from the beginning on this module. How could things have gone better for Dennis and for Diversity Day if he had actively followed the writing process steps we just learned? Plan Dennis should have prepared for this direct me...

LEARNING OUTCOME Use Google Docs to create a visually appealing and accessible document Working in Google Docs is similar to working in Microsoft Word. The only requirement is that you need a Google login to save and share your documents....

LEARNING OUTCOMES Use Microsoft Word to create a visually appealing and accessible document This page provides guidance on how to use key features of Microsoft Word to create your business communication. If you can envision the page layou...

Introduction to Staying Connected What you’ll learn to do: Discuss the importance of staying connected with colleagues, other professionals and customers in the digital age Now that we understand the tools and the processes by which we connect with other hum...