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Introduction to Ethics in Business Communication

Business Communication Skills for Managers Module 1 - Communicating in Business

Introduction to Ethics in Business Communication What you’ll learn to do: Discuss the importance of ethical communication As business practices become more transparent and the people behind those businesses become more public, customers and patrons begin to ...

Writing a Job Advertisement

Business Communication Skills for Managers Module 15 - Recruiting and Selecting Ne...

LEARNING OUTCOMES Create a compelling job advertisement. Managers know more than anyone else about what a particular position involves and what kinds of skills an employee needs to do the job effectively. They may be the one to request th...

Asking Questions

Business Communication Skills for Managers Module 15 - Recruiting and Selecting Ne...

LEARNING OUTCOMES Discuss how to come up with effective questions for an interview. For best results—and to avoid litigation—interview questions should be relevant to the position and reflect the realities of both the position and the ope...

Who’s in an Interview

Business Communication Skills for Managers Module 15 - Recruiting and Selecting Ne...

LEARNING OUTCOMES Identify who should be present at an interview. The question of who should be participate in an interview is function of a number of factors such as culture, Human Resource and/or position-specific experience, and expert...

Introduction to Interviewing

Business Communication Skills for Managers Module 15 - Recruiting and Selecting Ne...

What you’ll learn to do: Discuss the key elements of a successful interview. While the prior section focused on developing a pool of qualified candidates, the objective of the interview process is to identify the “right” person. In order to ensure a successfu...

Portfolios, Practice Projects, Etc.

Business Communication Skills for Managers Module 15 - Recruiting and Selecting Ne...

LEARNING OUTCOMES Discuss the usefulness of creating additional assignments for potential candidates to complete. Regardless of an interviewer’s (or interview panel’s) experience, judgement, or relevant expertise, an interview is largely ...

Screening Applicants

Business Communication Skills for Managers Module 15 - Recruiting and Selecting Ne...

LEARNING OUTCOMES Describe techniques to help screen a potential employee. The objective of using various screening techniques and levels of screening is to filter out candidates that either don’t meet the stated minimum requirements or a...

Bias and Protections in Hiring

Business Communication Skills for Managers Module 15 - Recruiting and Selecting Ne...

LEARNING OUTCOMES Describe the laws designed to prevent bias and discrimination in hiring. Equal opportunity is one of our nation’s core values and should be a core company policy. Seeking out diverse candidates is a Human Resource best p...

Finding Potential Employees

Business Communication Skills for Managers Module 15 - Recruiting and Selecting Ne...

LEARNING OUTCOMES Identify methods for finding qualified potential employees. CareerBuilder’s advice for building an employer brand is equally applicable to getting the word out about a job opportunity—specifically: “be everywhere.”[1] As...

Introduction to Finding Qualified Job Applicants

Business Communication Skills for Managers Module 15 - Recruiting and Selecting Ne...

What you’ll learn to do: Describe effective strategies for recruiting qualified job applications. Recruiting is the art of attraction, a process that requires a clear understanding of what makes the company unique as well as what type of person a company want...

Guidelines for Ethical Communication

Business Communication Skills for Managers Module 1 - Communicating in Business

Guidelines for Ethical Communication LEARNING OUTCOMES Identify key guidelines for ethical business communication It’s not enough for a communicator to craft a message that’s clearly understood by an audience, the goal should be to lever...

Why It Matters: Recruiting and Selecting New Employees

Business Communication Skills for Managers Module 15 - Recruiting and Selecting Ne...

Why does recruiting matter? Recruiting and selecting new employees can make or break a company. An employee represents, in the financial sense, a very high risk investment. A company’s personnel costs may be a business’ single largest expense. According to t...

Questions

Business Communication Skills for Managers Module 1 - Communicating in Business

1.Which of the following is not a commonly used communication channel in business? a) Email b) Social media c) In-person meetings d) Carrier pigeon   2.Which of the following is not an essential element of effective business communication? a) Clarity b...

Assignment: Seven Pillars of Communication

Business Communication Skills for Managers Module 1 - Communicating in Business

Assignment: Seven Pillars of Communication Step 1: To view this assignment, click on Assignment: Seven Pillars of Communication. Step 2: Follow the instructions in the assignment and submit your completed assignment into the LMS.   LICENSES AND ATTRIBUTI...

Assignment: Communicating in Business

Business Communication Skills for Managers Module 1 - Communicating in Business

Assignment: Communicating in Business Step 1: To view this assignment, click on Assignment: Communicating in Business. Step 2: Follow the instructions in the assignment and submit your completed assignment into the LMS. LICENSES AND ATTRIBUTIONS CC LIC...

Putting It Together: Communicating in Business

Business Communication Skills for Managers Module 1 - Communicating in Business

Putting It Together: Communicating in Business We’ve learned that there are seven principles by which you should evaluate any communication, be it verbal or written. The seven principles are summarized in this list: Objective Understanding of Audien...

Staying Connected

Business Communication Skills for Managers Module 1 - Communicating in Business

Staying Connected LEARNING OUTCOMES Discuss the importance of staying connected with colleagues and other professionals in the digital age Discuss the importance of staying connected with customers in the digital age Connecting with Col...

Introduction to Staying Connected

Business Communication Skills for Managers Module 1 - Communicating in Business

Introduction to Staying Connected What you’ll learn to do: Discuss the importance of staying connected with colleagues, other professionals and customers in the digital age Now that we understand the tools and the processes by which we connect with other hum...

Being Ethical Online

Business Communication Skills for Managers Module 1 - Communicating in Business

Being Ethical Online LEARNING OUTCOMES Describe how to communicate ethically online If it says so online, it must be true! That’s the joke of researching and reporting facts you find on the internet. If you believe everything you se...

Phone Interviewing

Business Communication Skills for Managers Module 15 - Recruiting and Selecting Ne...

LEARNING OUTCOMES Discuss the process of effective phone interviews Quite a few job applicants look “good on paper,” meaning that their resumes are impressive. Once you actually speak with them, however, it may become obvious that they do...