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LEARNING OUTCOMES Write an external critical message to an existing customer. We have discussed the importance of happy, satisfied customers to the success of a business. But what if an issue arises that necessitates a critical message to...

Introduction to Common Social Media Platforms What you’ll learn to do: Identify common social media platforms used by businesses Facebook alone now has over two billion users. YouTube follows with 1.5 billion users, and Instagram has over 800 million. Figure...

Pinterest LEARNING OUTCOMES Describe the primary use of Pinterest Pinterest is an excellent platform for viewing and disseminating content organized visually by theme. Users can search for things like “social media in marketing” or “fun things to do in Salt...

LinkedIn LEARNING OUTCOMES Describe the primary use of LinkedIn Launched in 2003, LinkedIn focuses on recruiting and finding talent. Their initial slogan was, “LinkedIn makes your professional network faster and more powerful.” Individual users build profil...

Introduction to Additional Social Media Platforms What you’ll learn to do: Identify social media platforms that are typically less frequently used by businesses What we may consider to be a “second tier” of social media platforms are LinkedIn, Pinterest, and...

YouTube LEARNING OUTCOMES Describe the primary use of YouTube Google purchased YouTube in 2005, and since then, it has grown to be the second largest social media platform (in terms of regular users). Interestingly, the line between Facebook and YouTube is ...

Twitter LEARNING OUTCOMES Describe the primary use of Twitter For the ability to quickly and concisely reach an audience, Twitter is arguably the best social media option, perhaps even better than Facebook. While Twitter started with very limited features—e...

Instagram LEARNING OUTCOMES Describe the primary use of Instagram Instagram entered the collective consciousness in 2010, bringing with it the application of filters to smartphone photographs. As smartphone use has grown, Instagram has seen its membership s...

Facebook LEARNING OUTCOMES Describe the primary use of Facebook Started in 2004, Mark Zuckerberg’s Facebook is the largest social media platform in the world. With over two billion subscribers, Facebook has, arguably, every conceivable type of message and...

Why It Matters: Social Media Why use social media to present business messages? While the content of business communications should be the central item of concern, there is no question that the type of media used to express the message is important. Social m...

Criticism of Employees LEARNING OUTCOMES Write an internal critical message to a person you manage. The best way to write a critical message to a subordinate is to keep it as constructive as possible. Employees are the ultimate competiti...

Step 1: To view this assignment, click on Assignment: Communicating Different Messages. Step 2: Follow the instructions in the assignment and submit your completed assignment into the LMS.   LICENSES AND ATTRIBUTIONS CC LICENSED CONTENT, ORIGINAL ...

As we have discussed in this module, business communication is an exercise in problem solving. The strategy for creating and delivering professional written messages calls for a thoughtful approach to the situation at hand, going beyond simply what you want to...

LEARNING OUTCOMES Write a long message responding to internal or external criticism. Complicated workplace situations may require more extensive communication when criticism is involved. Remember that receiving criticism at work is normal...

LEARNING OUTCOMES Write a short message responding to internal or external criticism. In today’s business world, your professional demeanor is not limited to your physical workplace. Your online presence is an extension of you and also mu...

LEARNING OUTCOMES Discuss ways to remain professional when you are feeling frustrated with others or a situation. Behaving in a professional manner is a key to success in the workplace. Maintaining that demeanor, even in stressful times, ...

LEARNING OUTCOMES Discuss key points to a professional response to criticism. How you respond to correction, criticism, and negative feedback demonstrates who you are. Thus, it is essential to learn how to take criticism gracefully, and t...

What you will learn to do: Write a response to criticism. There will always be criticism to deal with in the workplace. How would you respond to criticism in a professional manner? How can you keep feelings of frustration with others or with a workplace situa...

LEARNING OUTCOMES Write an internal critical message to another colleague. As the workplace shifts to a more team-oriented, cross-functional environment, employees are being asked to provide feedback on colleagues on a regular basis. This...

Snapchat LEARNING OUTCOMES Describe the primary use of Snapchat Snapchat started in 2011 and has over 180 million daily users. It is primarily used for creating multimedia messages referred to as “snaps.” Snaps can consist of a photo or a short video and ca...