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Information Literacy LEARNING OUTCOMES Identify the seven pillars of information literacy People will often talk about the importance of information literacy, but just what does it mean to be information literate? The American Library Association defines in...

Assignment: Secondary Research Step 1: To view this assignment, click on Assignment: Secondary Research. Step 2: Follow the instructions in the assignment and submit your completed assignment into the LMS.

LEARNING OUTCOMES Describe the professional standards of intra-office emails You probably learned about table manners, thank-you notes, and other forms of etiquette when you were younger. Many people believe that the way you conduct yours...

What you’ll learn to do: Compose emails and memos intended for an audience within the same company or team as the writer Since email and memos are part of the daily workflow, it is important to be aware of professional standards that need to be ...

LEARNING OUTCOMES Identify benefits of digital communication methods Identify benefits of traditional communication methods Digital Communication Methods The benefits of digital communication for society in general are nicely stated by ...

LEARNING OUTCOMES Discuss the shift from traditional to modern communication methods The advances in information technology, and especially the widespread use of the Internet, have brought dramatic change to the way business communication...

What you’ll learn to do: Discuss the shift from paper to digital communication We will examine both traditional and digital business communication techniques. We will identify the most common form of each and discuss the benef...

Why learn to write effectively? What is the cost of poor communication? It is difficult to know exactly, but estimates suggest the cost could be billions of dollars and worker hours. Poorly-worded or inefficient emails, incessant tex...

1.Which of the following is NOT a common research method? a) Case study b) Survey c) Experiment d) Opinion poll   2.Which of the following is NOT a characteristic of good research? a) Replicable b) Ethical c) Biased d) Valid   3.Which of the follow...

Assignment: Research Step 1: To view this assignment, click on Assignment: Research. Step 2: Follow the instructions in the assignment and submit your completed assignment into the LMS. Contribute! Did you have an idea for improving this content? We’...

Evaluating Sources LEARNING OUTCOMES Discuss the importance of evaluating sources and understanding biases Perhaps never before in mainstream discussion has the importance of evaluating sources been more important. The effect of “fake ne...

Putting It Together: Research Process In this module, we’ve discussed how research plays an integral role in business communication and set up to do this kind of work in your own organization. It’s a useful skill! Business communication done well requires th...

Documenting and Citing Sources LEARNING OUTCOMES Document and cite sources using the correct style and formatting Proper citation of sources is essential to avoiding plagiarism or copyright violations. The following video from Conestoga ...

Avoiding Plagiarism LEARNING OUTCOMES Identify instances of plagiarism, both intentional and unintentional As discussed in the previous page, incidents of plagiarism and related ethical violations are unfortunately common features of contemporary life, both...

Professional Integrity LEARNING OUTCOMES Discuss the importance of professional integrity in written communication/reports Consider the earlier discussion on the CRAAP Test for evaluating sources: Currency Relevance Authority Accuracy Purpose ...

Introduction to Writing Ethically What you’ll learn to do: Discuss issues of plagiarism, copyright and fair use Developing a business report or other communication comes with certain responsibilities, namely proper citation of other people’s work. There are ...

Synthesizing Sources LEARNING OUTCOMES Describe techniques to incorporate sources into your writing. Using Your Sources There are three methods for referencing a source in your own text: quoting, paraphrasing, and summarizing. Quoting Direct quotations a...

Case Study: News Media Today LEARNING OUTCOMES Discuss the importance of evaluating sources and understanding biases Describe the components of the CRAAP analysis process News media sources, such as a TV news report, must be carefully s...

CRAAP Analysis LEARNING OUTCOMES Describe the components of the CRAAP analysis process There are several methods that you can use when you’re evaluating sources. Perhaps the most common and well known is the CRAAP Analysis. The University of Santa Cruz libr...

LEARNING OUTCOMES Identify common types of internal emails Identify key features of the structure and format of internal emails Write an internal email Common Types of Internal Emails In the past, the standard workhorse for inter and i...