Search Results

LEARNING OUTCOMES Identify key features of the structure and format of memos Write an internal memo Memorandums, or memos, are quite similar to email messages. Memos, like emails, also contain a “To” and “From,” a meaningful subject line...

Assignment: Written Communication Step 1: To view this assignment, click on Assignment: Written Communication. Step 2: Follow the instructions in the assignment and submit your completed assignment into the LMS.   LICENSES AND ATTRIBUTIONS CC LICENSED C...

LEARNING OUTCOMES Discuss strategies for creating reader-focused writing The audience (your reader, if the message is written) is the receiver of the business communication. This model focuses on the choices a writer or sender of a messag...

What you’ll learn to do: Discuss the impact that word choice and tone can have on a business message Have you ever heard the phrase, “don’t shoot the messenger” when someone is blaming the bearer of bad news for the upset? This common metaphoric phrase dates ...

LEARNING OUTCOMES Discuss the importance of writing a clear and focused message in business Differentiate between types for writing positive, negative, and persuasive messages Most have heard the phrase “everything but the kitchen sink” ...

Audience LEARNING OUTCOMES Explain the importance of audience to business communication The purpose of communication is to have the sender’s idea in mind reach the receiver’s mind with identical understanding. Yet, communicating is not ...

Introduction to Writing the Right Message What you’ll learn to do: Write a business communication given a specific audience and purpose In business, being requested to write a business communication of some type can feel like “one more work assignment.” It i...

Why It Matters: Writing in Business “Oh my gosh, what a disaster!” Dennis thought. Dennis had been placed in charge of booking a speaker for his office’s diversity event, and the major speaker from Diversity NOW hadn’t shown up. He was now scrambling to figur...

1.Which of the following is NOT a type of written communication? a) Emails b) Phone calls c) Reports d) Memos   2.Which of the following is NOT a common purpose for written communication? a) To inform b) To persuade c) To entertain d) To confuse   ...

Putting It Together: Written Communication In this module, we have discussed the evolution of business communication from traditional, paper-based media to today’s electronic methods. We have reviewed traditional vehicles and explored where they can be the mo...

What you’ll learn to do: Identify other common methods of professional communication Where do email chains and LISTSERVs fit in to professional business communication? Can SMS text messages and Instant Messaging be used for professional purposes...

Using the Right Communication Channel LEARNING OUTCOMES Determine the appropriate communication channel for a specific type of message Advances in technology have opened the door to a myriad of vehicles for communication in business toda...

Introduction to Using the Right Communication Channel What you’ll learn to do: Determine the appropriate communication channel for a specific type of message How do I match the electronic communication channel with the audience and the message?...

Customer Emails LEARNING OUTCOMES Describe appropriate and professional responses to customers Write a response to a critical message from a customer Write a response to a customer’s request Email communication to customers requires th...

Types of External Emails LEARNING OUTCOMES Identify various types of external emails Some of the most common types of external emails in business communication are requests, direct claims, complaints and adjustments. Business letters cou...

Introduction to External Communication What you’ll learn to do: Discuss appropriate ways to communicate to an audience outside of the company What are the various types of emails sent outside of company networks? How should employees respond to...

Multimedia Platforms and Social Media LEARNING OUTCOMES Identify professional applications of multimedia platforms Identify professional applications of social media networks Multimedia is any content that uses a combination of differen...

LEARNING OUTCOMES Compare different methods of instant messaging and text services Short Message Service (SMS), or text messages, have a place in the digital business communication toolbox. One useful feature of an SMS network is the abil...

LEARNING OUTCOMES Discuss the use of email chains and listservs An early digital method of professional group communication was through group or mass email chains. One advantage of using email is that the sender can easily add as many rec...

Language as an Obstacle LEARNING OUTCOMES Discuss strategies to avoid language that can confuse or exclude readers Each of us has a variety of ways of speaking and writing depending on circumstances. You write a thank-you note to your au...