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Types of External Emails LEARNING OUTCOMES Identify various types of external emails Some of the most common types of external emails in business communication are requests, direct claims, complaints and adjustments. Business letters cou...

Introduction to Internal Data What you’ll learn to do: Process information from internal sources Barron’s Business dictionary defines internal data as:[1] Information, facts and data available from within a company’s information systems. Internal data is ...

Finding Sources LEARNING OUTCOMES Discuss common tools and strategies for completing online searches For our purposes here, and with respect to business report writing, it’s important to know how to make the most of generic online searches. While Google Sch...

Preliminary Research Strategies LEARNING OUTCOMES Evaluate preliminary research strategies As we have discussed, all research is based upon your research question. Having a well-defined and scoped question is essential to a good research strategy. If your q...

Introduction to Finding Secondary Sources What you’ll learn to do: Evaluate and practice preliminary, intermediate, and advanced search techniques Have you ever heard a song, made a mental note to look up its name, but then forgot all of the words? You remem...

Working in Google Sheets LEARNING OUTCOMES Create workbooks and format data in Google Sheets Google Sheets is very similar to Microsoft Excel. Perhaps the greatest difference between the two is Google Sheets’ online functionality, which allows for real-time...

Introduction to Source Analysis What you’ll learn to do: Evaluate and practice methods of analysis to assess the quality and reliability of a source Sources come in all shapes and sizes. In order to use them effectively in your report writing, you will have ...

Working in Microsoft Excel LEARNING OUTCOMES Create workbooks and format data in Microsoft Excel Imagine that you have a lot of business data. Perhaps you have names and addresses for a mailing list. Maybe you have inventory data or quarterly sales values. ...

Primary Sources and Internal Data LEARNING OUTCOMES Identify types of primary sources and internal data Discuss methods for collecting and analyzing internal data Primary Sources Ithaca College Library defines primary sources as:[1] ...

Types of Data Sources LEARNING OUTCOMES Identify common types of internal and external data used for business reports Explain the role of primary research and the most common forms that are used Explain secondary research and how it is used to pr...

Customer Emails LEARNING OUTCOMES Describe appropriate and professional responses to customers Write a response to a critical message from a customer Write a response to a customer’s request Email communication to customers requires th...

Investing Time in the Research Process LEARNING OUTCOMES Discuss the steps in the research process This page discusses a general research process, one that is useful in a variety of organizations to support report writing. We borrow the process largely from...

Using Data for Impact LEARNING OUTCOMES Discuss the impact of research in business reports A business report is any formal or informal document or set of documents used to analyze a business situation and help decision-makers aid the business. Reports use d...

Introduction to Conducting Research What you’ll learn to do: Discuss the importance of data and identify its role in business Andrew McAfee and Erik Brynjolfsson of MIT, discussed in a 2011 Wall Street Journal article, that “the companies that had the data t...

Why It Matters: Research Why learn traditional and online research methods? Business communication, done well, requires thoughtful planning and carefully crafted media. Research is a key component of building good communication, and research, while perhaps h...

Assignment: Written Communication Step 1: To view this assignment, click on Assignment: Written Communication. Step 2: Follow the instructions in the assignment and submit your completed assignment into the LMS.   LICENSES AND ATTRIBUTIONS CC LICENSED C...

Putting It Together: Written Communication In this module, we have discussed the evolution of business communication from traditional, paper-based media to today’s electronic methods. We have reviewed traditional vehicles and explored where they can be the mo...

Using the Right Communication Channel LEARNING OUTCOMES Determine the appropriate communication channel for a specific type of message Advances in technology have opened the door to a myriad of vehicles for communication in business toda...

Introduction to Using the Right Communication Channel What you’ll learn to do: Determine the appropriate communication channel for a specific type of message How do I match the electronic communication channel with the audience and the message?...

Information Literacy LEARNING OUTCOMES Identify the seven pillars of information literacy People will often talk about the importance of information literacy, but just what does it mean to be information literate? The American Library Association defines in...