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Step 1: To view this assignment, click on Assignment: Writing in Business: Analyzing a Memo. Step 2: Follow the instructions in the assignment and submit your completed assignment into the LMS.   LICENSES AND ATTRIBUTIONS CC LICENSED CONTENT, ORIGINAL ...

LEARNING OUTCOMES Compare different methods of instant messaging and text services Short Message Service (SMS), or text messages, have a place in the digital business communication toolbox. One useful feature of an SMS network is the abil...

Putting It Together: Written Communication In this module, we have discussed the evolution of business communication from traditional, paper-based media to today’s electronic methods. We have reviewed traditional vehicles and explored where they can be the mo...

Using the Right Communication Channel LEARNING OUTCOMES Determine the appropriate communication channel for a specific type of message Advances in technology have opened the door to a myriad of vehicles for communication in business toda...

Introduction to Using the Right Communication Channel What you’ll learn to do: Determine the appropriate communication channel for a specific type of message How do I match the electronic communication channel with the audience and the message?...

Customer Emails LEARNING OUTCOMES Describe appropriate and professional responses to customers Write a response to a critical message from a customer Write a response to a customer’s request Email communication to customers requires th...

Types of External Emails LEARNING OUTCOMES Identify various types of external emails Some of the most common types of external emails in business communication are requests, direct claims, complaints and adjustments. Business letters cou...

Introduction to External Communication What you’ll learn to do: Discuss appropriate ways to communicate to an audience outside of the company What are the various types of emails sent outside of company networks? How should employees respond to...

Multimedia Platforms and Social Media LEARNING OUTCOMES Identify professional applications of multimedia platforms Identify professional applications of social media networks Multimedia is any content that uses a combination of differen...

LEARNING OUTCOMES Discuss the use of email chains and listservs An early digital method of professional group communication was through group or mass email chains. One advantage of using email is that the sender can easily add as many rec...

Why learn to write effectively? What is the cost of poor communication? It is difficult to know exactly, but estimates suggest the cost could be billions of dollars and worker hours. Poorly-worded or inefficient emails, incessant tex...

What you’ll learn to do: Identify other common methods of professional communication Where do email chains and LISTSERVs fit in to professional business communication? Can SMS text messages and Instant Messaging be used for professional purposes...

LEARNING OUTCOMES Identify key features of the structure and format of memos Write an internal memo Memorandums, or memos, are quite similar to email messages. Memos, like emails, also contain a “To” and “From,” a meaningful subject line...

LEARNING OUTCOMES Identify common types of internal emails Identify key features of the structure and format of internal emails Write an internal email Common Types of Internal Emails In the past, the standard workhorse for inter and i...

LEARNING OUTCOMES Describe the professional standards of intra-office emails You probably learned about table manners, thank-you notes, and other forms of etiquette when you were younger. Many people believe that the way you conduct yours...

What you’ll learn to do: Compose emails and memos intended for an audience within the same company or team as the writer Since email and memos are part of the daily workflow, it is important to be aware of professional standards that need to be ...

LEARNING OUTCOMES Identify benefits of digital communication methods Identify benefits of traditional communication methods Digital Communication Methods The benefits of digital communication for society in general are nicely stated by ...

LEARNING OUTCOMES Discuss the shift from traditional to modern communication methods The advances in information technology, and especially the widespread use of the Internet, have brought dramatic change to the way business communication...

What you’ll learn to do: Discuss the shift from paper to digital communication We will examine both traditional and digital business communication techniques. We will identify the most common form of each and discuss the benef...

Assignment: Written Communication Step 1: To view this assignment, click on Assignment: Written Communication. Step 2: Follow the instructions in the assignment and submit your completed assignment into the LMS.   LICENSES AND ATTRIBUTIONS CC LICENSED C...