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Group Audio Calls LEARNING OUTCOMES Identify strategies to increase comprehension and reduce misunderstanding in group telephone / VOIP communications Group audio calls, or conference calls, are like one-on-one calls on steroids. All the...

Web Sharing Meetings LEARNING OUTCOMES Participate in a meeting with web sharing components In a meeting where some people are together in a room viewing documents or a presentation while others are on sharing apps, the standard guidelin...

Twitter LEARNING OUTCOMES Describe the primary use of Twitter For the ability to quickly and concisely reach an audience, Twitter is arguably the best social media option, perhaps even better than Facebook. While Twitter started with very limited features—e...

Instagram LEARNING OUTCOMES Describe the primary use of Instagram Instagram entered the collective consciousness in 2010, bringing with it the application of filters to smartphone photographs. As smartphone use has grown, Instagram has seen its membership s...

Facebook LEARNING OUTCOMES Describe the primary use of Facebook Started in 2004, Mark Zuckerberg’s Facebook is the largest social media platform in the world. With over two billion subscribers, Facebook has, arguably, every conceivable type of message and a...

Introduction to Common Social Media Platforms What you’ll learn to do: Identify common social media platforms used by businesses Facebook alone now has over two billion users. YouTube follows with 1.5 billion users, and Instagram has over 800 million. Figure...

Why It Matters: Social Media Why use social media to present business messages? While the content of business communications should be the central item of concern, there is no question that the type of media used to express the message is important. Social m...

Assignment: Communicating Through Technology Step 1: To view this assignment, click on Assignment: Communicating Through Technology. Step 2: Follow the instructions in the assignment and submit your completed assignment into the LMS. Contribute! Did ...

Putting It Together: Communicating through Technology Now that you’ve learned the basics about communicating through technology today, you must remember that it’s always changing. A year from now there will be platforms and apps available that haven’t even be...

Group Web Sharing Calls LEARNING OUTCOMES Identify strategies for effective use of web sharing in a group setting The main difference between one-on-one web-sharing calls and group web sharing is that distraction and inattention increase...

Audio Meetings LEARNING OUTCOMES Participate in a meeting with audio sharing components You may find yourself planning or participating in a meeting that includes both people in the same room and people on the phone. We’ll call this a hy...

One-on-One Web Sharing Calls LEARNING OUTCOMES Explain when to use web sharing tools in a business context In a planned call with a specific agenda, you will know in advance whether you want to share your screen with your colleague, so y...

Using Web Sharing in Business LEARNING OUTCOMES Explain when to use web sharing tools in a business context Web sharing, or screen sharing, is appropriate when it’s more important for people to see documents, videos, or other kinds of fi...

Introduction to Web Sharing What you’ll learn to do: Use web sharing tools effectively in a business context Next we’re going to talk about what to do when it’s more important that people can see your computer screen than your face. This includes sharing vid...

Video Meetings LEARNING OUTCOMES Participate in a meeting with video sharing components As with audio, you may find yourself in meetings where some people are together in a room while others join via video chat. Generally, that looks som...

Group Video Calls LEARNING OUTCOMES Identify strategies to increase comprehension and reduce misunderstanding in group video communications For group videoconferences, start with the same basic guidelines as for one-on-one chats in terms...

One-on-One Video Calls LEARNING OUTCOMES Identify strategies to increase comprehension and reduce misunderstanding in a one-on-one video call Since for most people, video calls are less common and less comfortable, you’ll want to prepare...

Using Video in Business LEARNING OUTCOMES Recognize the strengths and weaknesses of video in a business context Remember how in the section on audio communication you learned about not being able to see and read facial expressions? Well,...

Introduction to Video Conferences What you’ll learn to do: Use video conferencing tools effectively in a business context Many of the same guidelines apply to video conferencing as you would use for audio-only communication, but of course, ther...

YouTube LEARNING OUTCOMES Describe the primary use of YouTube Google purchased YouTube in 2005, and since then, it has grown to be the second largest social media platform (in terms of regular users). Interestingly, the line between Facebook and YouTube is ...