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Introduction to Team-Focused Messages
What you’ll learn to do: Discuss the importance of team-focused communication in business. Teams are becoming the standard vehicle of productivity in the workplace; therefore, team-building and team focused messages are more important than ever. We will explo...
How Do You Respond to Criticism?
LEARNING OUTCOMES Discuss key points to a professional response to criticism. How you respond to correction, criticism, and negative feedback demonstrates who you are. Thus, it is essential to learn how to take criticism gracefully, and t...
Introduction to Team Communication in the Workplace
What you’ll learn to do: Discuss the role and types of teams in workplace communication We enter the workplace as individuals and then quickly interact with peers, work groups, and customer groups. As we make our way through our careers, we see that work is b...
Why It Matters: Collaboration In And Between Teams
As Pedro scans through his morning email, he sees a message letting him know that the corporate office is offering a store remodel to the store with the best idea about how to increase customer purchases while decreasing operations costs. The email wants all p...
Assignment: Communicating Different Messages
Step 1: To view this assignment, click on Assignment: Communicating Different Messages. Step 2: Follow the instructions in the assignment and submit your completed assignment into the LMS. LICENSES AND ATTRIBUTIONS CC LICENSED CONTENT, ORIGINAL ...
Putting It Together: Communicating Different Messages
As we have discussed in this module, business communication is an exercise in problem solving. The strategy for creating and delivering professional written messages calls for a thoughtful approach to the situation at hand, going beyond simply what you want to...
Long Responses to Criticism
LEARNING OUTCOMES Write a long message responding to internal or external criticism. Complicated workplace situations may require more extensive communication when criticism is involved. Remember that receiving criticism at work is normal...
Short Responses to Criticism
LEARNING OUTCOMES Write a short message responding to internal or external criticism. In today’s business world, your professional demeanor is not limited to your physical workplace. Your online presence is an extension of you and also mu...
Remaining Professional When You’re Frustrated
LEARNING OUTCOMES Discuss ways to remain professional when you are feeling frustrated with others or a situation. Behaving in a professional manner is a key to success in the workplace. Maintaining that demeanor, even in stressful times, ...
Introduction to Responding to Criticism
What you will learn to do: Write a response to criticism. There will always be criticism to deal with in the workplace. How would you respond to criticism in a professional manner? How can you keep feelings of frustration with others or with a workplace situa...
What is a Team-Focused Message?
LEARNING OUTCOMES Discuss the purpose and use cases of team-focused messages in a business context Before we can understand the purpose and use of team-building communication, we should start with a discussion of the importance of collaborative teams in toda...
Criticism of Colleagues
LEARNING OUTCOMES Write an internal critical message to another colleague. As the workplace shifts to a more team-oriented, cross-functional environment, employees are being asked to provide feedback on colleagues on a regular basis. This...
Criticism of Employees
Criticism of Employees LEARNING OUTCOMES Write an internal critical message to a person you manage. The best way to write a critical message to a subordinate is to keep it as constructive as possible. Employees are the ultimate competiti...
Criticism of Customers
LEARNING OUTCOMES Write an external critical message to an existing customer. We have discussed the importance of happy, satisfied customers to the success of a business. But what if an issue arises that necessitates a critical message to...
Criticism of Other Businesses
LEARNING OUTCOMES Write an external critical message to a company you are not associated with. Writing a critical message to an unassociated company should follow the following guidelines: Be professional. Use direct writing str...
Types of Criticism
LEARNING OUTCOMES Differentiate between different types of criticism in business. What is the definition of criticism? Webster’s defines is as “the act of expressing disapproval and of noting the problems or faults of a person or thing; t...
Introduction to Professional Criticism
What you’ll learn to do: Write a business message criticizing internal or external business situations. Critical messages are a different category of business messages, and there are different types of critical messages. How would you write a critical message...
Long Team-Focused Message
LEARNING OUTCOMES Write a long team-focused message. When considering how to communicate a fair amount of information to your team, it is wise to step back and consider which channel would be best, not only to send your message but also t...
Short Team-Focused Message
LEARNING OUTCOMES Write a short team-focused message. Since interactivity is a key to teamwork, a chat environment is a great team-focused communication platform. Short team messages can be communications such as status updates, meeting r...
The Value of Teams in Business Communication
LEARNING OUTCOMES Discuss the value of teams in business communication Discuss types of teams in organizations You hear a lot about teams every day—sports teams, disaster and rescue teams, and medical support teams. Teams exist because t...