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Teams and Team Dynamics
LEARNING OUTCOMES Explain advantages and disadvantages of teams and team dynamics It may seem obvious to say so, but groups are made of humans, and humans express behaviors that are both beneficial and detrimantal to the function of their teams. People who f...
Assignment: Collaboration in and Across Teams
Step 1: To view this assignment, click on Assignment: Collaboration in and Across Teams. Step 2: Follow the instructions in the assignment and submit your completed assignment into the LMS. LICENSES AND ATTRIBUTIONS CC LICENSED CONTENT, ORIGINAL ...
Race and Ethnicity
LEARNING OUTCOMES Compare and contrast race and ethnicity Discuss how cultural differences among races may influence communication The concept of race has changed across cultures and eras ranging from being based on ancestral and famil...
Introduction to Intercultural Communication
What you’ll learn to do: Discuss how different cultures impact the workplace One of the most fundamental ways that members of a particular culture bond and indeed perpetuate their culture and traditions is through a shared language—not only the ...
Challenges of Employee Diversity
LEARNING OUTCOMES Explain the challenges of employee diversity within organizations Figure 1. The Walls that Separate Us. The time, place, and way we grow up shape how we view people. It’s common to develop biases and avoid people who...
Advantages of Employee Diversity
LEARNING OUTCOMES Explain the advantages of employee diversity within organizations While social justice, legal compliance, or maintaining industry standard employee environment protocols is typically the initial impetus behind [inclusi...
Factors of Diversity
LEARNING OUTCOMES Identify factors that define a diverse group of employees What do we mean by diversity? Despite the fact that it’s in the top one percent of words searched on Merriam-Webster, the concept isn’t as well understood as you ...
Introduction to Diversity in the Workplace
What you’ll learn to do: Define diversity and discuss its influence on the workplace Living in a technically-curated, self-reinforcing echo chamber of media and social media, it’s all too easy to assume that our world view and perception of real...
Why It Matters: Social Diversity in the Workplace
Why learn about social diversity? America is a nation of immigrants; its first inhabitants are believed to have traveled across the Bering Straits, a land bridge connecting Asia and North America, over 15,000 years before the New World was “discovered” by Chr...
Putting It Together: Collaboration in and across teams
Let’s look back at Pedro’s team project he was working to arrange at the beginning of this module. The project is now complete. The six core team members submitted the 15-page proposal attached to an email just last evening. In two more weeks, the team will le...
Group Communication Networks
LEARNING OUTCOMES Discuss impact of group size on communication In organizations, there are hierarchies of reporting structures. Those official links of authority and responsibility impact communication among individuals and groups. Here are some of those co...
Company Events
LEARNING OUTCOMES Discuss appropriate and inappropriate conduct at company events Company events can to be fun, exciting, and relaxed. Sometimes employees are rewarded with big entertainment privately or at a public venue. Customers are s...
Interaction in the Workplace
LEARNING OUTCOMES Discuss appropriate ways to behave in a workplace The first and perhaps most lasting impression you make in the workplace starts with manners: how you carry yourself and how you behave. There are many cultural issues inv...
Introduction to Workplace Etiquette
What you’ll learn to do: Discuss best practices in workplace etiquette This module focuses on working in groups and teams. Good manners or etiquette is an underlying theme to starting interaction on the right foot. While some of the things discussed in this s...
Collaborative Writing
LEARNING OUTCOMES Describe the process of collaborating with others to create a business message Discuss digital tools for collaborative writing The term collaborative writing refers to projects where written works are created by multipl...
Tools for Communicating with Groups
LEARNING OUTCOMES Discuss digital tools for communicating with groups Technology is rapidly changing the ways we communicate in a variety of contexts, and group communication is no exception. Many organizations use computers and cell phon...
Decision Making In Groups
LEARNING OUTCOMES Discuss different styles of decision making in groups Up to this point, we have argued that teams create better outcomes than individuals. While those individuals come with a multitude of skills and experiences, the inpu...
Introduction to Collaborative Projects
What you’ll learn to do: Discuss strategies for working in collaborative projects Now that we understand the value of teams in the workplace and the risk of conflict, let’s look at how teams working collaboratively manage communication in order to be producti...
Conflict Resolution
LEARNING OUTCOMES Describe various ways of interpreting and responding to conflict in interpersonal communication Interpersonal conflict occurs in the workplace between individuals. Conflict can also occur within working groups and is som...
Countries
LEARNING OUTCOMES Discuss how cultural differences among individuals from different countries may influence communication With the possible exception of math, there is no universal system of communication. Each country—and, in some case...