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Assessment Questions

1. The common law concept that requires an employee to render loyal and faithful service to the employer is ________.
  • A. the duty of confidentiality
  • B. a non-compete agreement
  • C. the duty of loyalty
  • D. trade secret protection
correct answer

C

2. An employee who works in the graphic design department of a large advertising agency most likely cannot moonlight after business hours for a friend’s ________.
  • A. bakery business
  • B. web design business
  • C. construction business
  • D. landscaping design business
correct answer

B

3. True or false? All fifty states require that an employee refrain from acting in a manner contrary to the employer’s interest.
correct answer

True


4. Based on a non-compete agreement, what should the employee avoid creating with the employer?
correct answer

Conflict of interest: The employee must not act in a way that would result in a conflict of interest with the employer.


5. What duty requires an employee to maintain the secrecy of proprietary material, such as trade secrets, intellectual property, and customer data?
correct answer

Duty of confidentiality: Employers are well within their rights to expect employees to honor their duty of confidentiality and maintain the secrecy of such proprietary material as trade secrets, intellectual property, and customer data.


6. Which of the following is especially important for developing and maintaining employee loyalty to the brand?
  • A. empowerment
  • B. engagement
  • C. commitment
  • D. dedication
correct answer

A. Employers can encourage positive behavior toward customers by empowering employees to use their best judgment when working with them.

7. Efforts to get employees to believe in the product, to commit to the idea that the company is selling something worth buying, and even to think about buying it are part of ________.
  • A. brand loyalty
  • B. internal marketing
  • C. employee engagement
  • D. company identity
correct answer

B

8. True or false? Employees are more likely to develop some degree of brand loyalty when they have a common sense of purpose and identity with the company.
correct answer

True


9. Why should employees care about the way they treat customers?
correct answer

Customers’ perceptions are formed by the employees with whom they have contact, and these perceptions affect not only the company but all the employees who depend on its success for their livelihood.


10. A patient becomes violent on hospital premises after being turned down for the clinical trial of a new drug therapy. This scenario fits which of the following workplace violence categories?
  • A. traditional criminal intent
  • B. violence by one worker against another
  • C. violence stemming from a personal relationship
  • D. violence by a customer
correct answer

D. Violence by a customer occurs when the violent person has a legitimate relationship with the business, perhaps as a customer or patient.

11. Understanding the various personalities at work can be a complex task, but it is an important one for developing which of the following?
  • A. collegiality
  • B. emotional intelligence
  • C. empathy
  • D. personality harmony
correct answer

A

12.  True or false? Emotional intelligence is a willingness to step into someone else’s shoes.
correct answer

True


13. Regardless of their working style, preferences, or quirks, what do employees owe one another?
correct answer

Employees owe each other courtesy and respect.


14. What are the four categories of violence at work, according to the National Institute for Occupational Safety and Health (NIOSH)?
correct answer

NIOSH indicates that violence at work usually fits into one of four categories: traditional criminal intent, violence by one worker against another, violence stemming from a personal relationship, and violence by a customer.


15. The buying or selling of stocks, bonds, or other investments based on nonpublic information that is likely to favorably affect the price of the security being traded is which of the following?
  • A. insider trading
  • B. bribery
  • C. illegal transaction
  • D. manipulation
correct answer

A

16. A payment in some form (cash or noncash) for an act that runs counter to the legal or ethical culture of the work environment is called ________.
  • A. insider trading
  • B. bribery
  • C. illegal transaction
  • D. manipulation
correct answer

B

17. True or false? Because legal and cultural differences allow bribes in some other countries, U.S. firms and their employees are permitted to pay them.
correct answer

False. Despite legal and cultural differences that may allow bribes in other countries, U.S. firms and their employees are prohibited from paying them.


18. Bribery generally injures individuals and which other entities?
correct answer

In addition to individuals, bribery injures competitors, the government, and the free-market system as a whole.


19. List the factors that help establish the ethics (and legality) of gift giving and receiving.
correct answer

Factors that help establish the ethics and legality of gift giving include the value of the gift, its purpose, the circumstances under which it is given, the position of the person receiving it, company policy, and the law.


20. Going to an official government agency and disclosing an employer’s violation of the law is ________.
  • A. insider trading
  • B. whistleblowing
  • C. free speech expression
  • D. tattle telling
correct answer

B

21. True or false? Most U.S. companies prohibit employees from disclosing or discussing salaries among themselves.
correct answer

False. Generally speaking, labor law gives workers the right to discuss among themselves the specifics of their individual employment agreements, including matters of salary.


22. True or false? The First Amendment does not protect employees at work who criticize their boss or their company.
correct answer

True


23. What kind of information can employees post online under the protection of federal statute?
correct answer

Employees can post information online about wages, hours, and working conditions, and that speech is protected by federal statute.


24. What is typically not an appropriate motive for reporting the employer to authorities, unless the company is breaking the law?
correct answer

Employees should not seek revenge on a boss with whom they are angry. Of course, even if an employee has a personal revenge motive, if the company is actively breaking the law, it is still important that the wrongdoing be reported.


25. What should the employees usually try first before going public with an accusation that their company may be breaking the law?
correct answer

The employee should usually try internal reporting channels first, to disclose the problem to management before going public.

 

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