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Scheduling Tools LEARNING OUTCOMES Discuss when and how to use scheduling tools Scheduling meetings can also be a real challenge, especially if you have people in different time zones, people who are traveling, and/or people who work dif...

Introduction to Video Conferences What you’ll learn to do: Use video conferencing tools effectively in a business context Many of the same guidelines apply to video conferencing as you would use for audio-only communication, but of course, ther...

One-on-One Web Sharing Calls LEARNING OUTCOMES Explain when to use web sharing tools in a business context In a planned call with a specific agenda, you will know in advance whether you want to share your screen with your colleague, so y...

Using Web Sharing in Business LEARNING OUTCOMES Explain when to use web sharing tools in a business context Web sharing, or screen sharing, is appropriate when it’s more important for people to see documents, videos, or other kinds of fi...

Introduction to Web Sharing What you’ll learn to do: Use web sharing tools effectively in a business context Next we’re going to talk about what to do when it’s more important that people can see your computer screen than your face. This includes sharing vid...

Video Meetings LEARNING OUTCOMES Participate in a meeting with video sharing components As with audio, you may find yourself in meetings where some people are together in a room while others join via video chat. Generally, that looks som...

Group Video Calls LEARNING OUTCOMES Identify strategies to increase comprehension and reduce misunderstanding in group video communications For group videoconferences, start with the same basic guidelines as for one-on-one chats in terms...

One-on-One Video Calls LEARNING OUTCOMES Identify strategies to increase comprehension and reduce misunderstanding in a one-on-one video call Since for most people, video calls are less common and less comfortable, you’ll want to prepare...

Using Video in Business LEARNING OUTCOMES Recognize the strengths and weaknesses of video in a business context Remember how in the section on audio communication you learned about not being able to see and read facial expressions? Well,...

Audio Meetings LEARNING OUTCOMES Participate in a meeting with audio sharing components You may find yourself planning or participating in a meeting that includes both people in the same room and people on the phone. We’ll call this a hy...

Using Audio in Business LEARNING OUTCOMES Recognize the strengths and weaknesses of audio in a business context The strengths of audio—as compared with written communication—are appropriate in a lot of business situations. A conversatio...

Group Audio Calls LEARNING OUTCOMES Identify strategies to increase comprehension and reduce misunderstanding in group telephone / VOIP communications Group audio calls, or conference calls, are like one-on-one calls on steroids. All the...

One-on-One Audio Calls LEARNING OUTCOMES Identify strategies to increase comprehension and reduce misunderstanding in one-on-one telephone / VOIP communications In many ways, one-on-one calls are the easiest because they are the most fam...

Stages of a Telephone Call LEARNING OUTCOMES Identify the five stages of a telephone conversation Setting aside for the moment large dial-in experiences such as presentations or meetings in which just a few people will be doing all the t...

Introduction to Audio Conferences What you’ll learn to do: Use audio conferencing tools effectively in a business context Having a meeting with more than two or three people using audio only may seem like the most instinctive way to meet if you can’t meet fa...

Scheduling Remote Meetings LEARNING OUTCOME Discuss best practices for scheduling remote meetings If your entire organization uses the same calendar software, you can actually use features on the calendar to help you find meeting times. ...

Using Technology for Meetings LEARNING OUTCOMES Explain the key principles involved in scheduling meetings that use audio, video, and web conferencing technology A Few Notes on Scheduling in General The first thing to remember is to all...

Introduction to Scheduling Remote Meetings What you’ll learn to do: Schedule meetings with audio, video, and web sharing components In this section, we’re going to talk a little bit about meeting scheduling in general and then about specific guidelines for s...

Using Scheduling Platforms LEARNING OUTCOMES Identify the best time for a meeting using Doodle or Calendly Doodle is a free scheduling service you can use simply by creating a login. Doodle also allows you to ask your colleagues basic qu...

Group Web Sharing Calls LEARNING OUTCOMES Identify strategies for effective use of web sharing in a group setting The main difference between one-on-one web-sharing calls and group web sharing is that distraction and inattention increase...