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Criticism of Customers
LEARNING OUTCOMES Write an external critical message to an existing customer. ...
Criticism of Other Businesses
LEARNING OUTCOMES Write an external critical message to a company you are not associat...
Types of Criticism
LEARNING OUTCOMES Differentiate between different types of criticism in business. ...
Introduction to Professional Criticism
What you’ll learn to do: Write a business message criticizing internal or external business situa...
Long Team-Focused Message
LEARNING OUTCOMES Write a long team-focused message. When considering how t...
Short Team-Focused Message
LEARNING OUTCOMES Write a short team-focused message. Since interactivity i...
What is a Team-Focused Message?
LEARNING OUTCOMES Discuss the purpose and use cases of team-focused messages in a business conte...
Module 1 Assignment: Seven Pillars of Communication
Open Pedagogy Assignments are assignments in which students use their agency and creativity to cr...
Additional Resources
Video List All videos used in the text of this course have been compiled in a ...
I Need Help
Need more information about this course? Have questions about faculty resources? ...
Question Banks
The machine-graded assessments in this course are organized by module and are a...
Assignments
The assignments in this course are openly licensed, and are available as-is, or c...
PowerPoints
A full set of PowerPoint decks is provided for download below. All decks are tigh...
Offline Content Access
Lumen makes significant investments to ensure our digital courseware is more than...
Introduction to Team-Focused Messages
What you’ll learn to do: Discuss the importance of team-focused communication in business. Teams...
Long Informative Messages
LEARNING OUTCOMES Write a long informative message. While long informative ...
Short Informative Messages
LEARNING OUTCOMES Write a short informative message. Short, informative mes...
What is an Informative Message?
LEARNING OUTCOMES Discuss the purpose and use cases of informative messages in a busin...
Introduction to Informative Business Messages
What you’ll learn to do: Identify the appropriate use of informative business messages and write ...
Why It Matters: Communicating Different Messages
Why learn to effectively communicate different messages? How would it feel if you found out your...