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  Good Day! My name is Emi and I am the pedagogical assistant at Innovatank.  First of all, ...

Customer lifetime value (CLV) represents a customer’s profitability over their entire relationshi...

RFM, which stands for recency, frequency, and monetary value, is a long-standing analytical metho...

Co-creation refers to the joint creation of value by a company and its customers (Prahalad and Ra...

A widespread definition of engagement attributed to Forrester is “creating deep connections with ...

Another approach to measuring customer satisfaction and engagement that is widely used is the net...

  You are Spikeball (see the following video): We want to create ...

Overview This last chapter covers activities associated with the Engage stage: how to evaluate a...

The convert stage is focused on increasing conversions to maximize sales. It emphasizes both maxi...

To manage optimization, firms should first examine the general path of a specific persona as they...

One of the main tools in the arsenal of conversion optimization is A/B testing. A/B tests “consi...

Although we think of choice as a great thing, more options are associated with a breadth of negat...

Remarketing (sometimes called list-based retargeting) and retargeting (also called pixel or behav...

Similarly, contrast and color draw the attention of the visitors to the contrasting and colorful ...

Directional cues serve two purposes. First, they help direct visitors’ attention to the elements ...

Lastly, whitespace is also a design tool that is useful to draw the attention of visitors to spec...

By consistency, we mean how all the elements of a campaign work together. Ideally, these elements...

We will next cover principles for conversion-centered design proposed by Unbounce. The main idea ...

Conversion Optimization Based on this week’s chapter, optimize the landing page located ...

Once a firm has identified what goal visitors are supposed to achieve, it can use visual elements...