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Chapter 5: Reach: Generating Awareness and Attracting Visitors
Overview In this chapter, we cover the strategic bases associated with the Reach stage. We start...
User Experience
The first and most important set of factors relate to user experience, or “a person’s perceptions...
Backlinks
The second most important set of factors relates to backlinks, or links back to your website from...
Keywords
The last set of factors concern keywords. Keywords are terms you include on your webpages to comm...
Understanding How Consumers Use Keywords
Since user experience is central to ranking high, it becomes quite important to understand how pe...
Keyword Competitive Analysis
We should understand well, at this point, that we are creating webpages with the goal of ranking ...
SEO
SEO is “the process of affecting the online visibility of a website or a webpage in a web search ...
Why is SEO Important?
People use keywords to interact with content online, and most online experiences start with a sea...
Using Keywords to Analyze Competitors
We conclude this chapter by examining how keywords can be used to analyze your competition. To fr...
So, How Do You Rank High?
The main job of a search engine is to serve results that best address people’s search queries. Le...
Understanding Search Algorithms to Rank High
As shown by the video explaining how Google works, there are more than 200 variables that are tak...
Exercises
Background Persona You are a real estate company located in Montreal that specializes in...
Chapter 3: Planning for a Digital Marketing Campaign
Overview In this chapter, we discuss how to use keywords to create pages and content that respon...
Understanding Consumers Through Personas
There are two broad approaches to conducting marketing: mass marketing (i.e., an undifferentiated...
Understanding Consumer Journeys
Our understanding of consumer journeys has greatly evolved over the last two decades, and there e...
Zero Moment of Truth
In an example of great content marketing for themselves (i.e., this concept helps sell Google pro...
Rethinking the Consumer Journey
A consumer journey is the trajectory of experiences through which a consumer goes: from not knowi...
Journey Mapping
Now that we have the vocabulary for these concepts, it’s time to turn our attention to using them...
Exercises
How to Use a Persona Let’s take as an example the following persona, “RV Betty”: ...
Chapter 2: Understanding the Digital Consumer
Overview In this chapter, we discuss how digitalization is transforming the journey of consumers...