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38. Key Terms and Concepts
37. Chapter Reflections
Continue Learning A powerful tool for marketers is forming and leveraging brand community. A d...
36. Situational Factors and Influences
In additional to demographic and social influences, we also examine some of the situational facto...
35. Social Influences
The typical outcome of social influence is that our beliefs and behaviours become more similar to...
34. Demographic Influences
While the decision-making process appears quite standardized, no two people make a decision in ex...
33. Key Terms and Concepts
32. Chapter Reflections
Continue Learning Consumer decision making isn’t nearly as straight forward as, “need/want > b...
31. Trends Impacting Individual Consumer Decision Making
The “evaluation of alternatives stage” in the Individual Decision Making Process is worthy of a b...
30. Product Disposal and Disposal Options
The last stage in the Consumer Decision Making Process is disposal. What options do consumers hav...
29. Consumer Decision Making Process
An organization that wants to be successful must consider buyer behavior when developing the mark...
28. Key Terms and Concepts
26. Changing Attitudes
Every day we are bombarded by advertisements of every sort. The goal of these ads is to sell us c...
25. Understanding Attitudes
Although we might use the term in a different way in our everyday life (e.g., “Hey, he’s really g...
22. Branding
A brand consists of any name, term, design, style, words, symbols or any other feature that disti...
21. Lifestyle and Psychographics
One of the newer and increasingly important set of factors that is being used to understand consu...
20. Self and Identity
The link between people’s personalities and their buying behaviour is somewhat unclear, but marke...
19. Theories on Personality
One of the most important psychological approaches to understanding personality is based on the t...
18. Personality and Personality Traits
Personality is derived from our interactions with and observations of others, from our interpreta...
15. Involvement Levels
Depending on a consumer’s experience and knowledge, some consumers may be able to make quick purc...
14. Motivational Theories and Models
Motivations are often considered in psychology in terms of drives, which are internal states that...