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LEARNING OUTCOMES Discuss key points to a professional response to criticism. How you respond to correction, criticism, and negative feedback demonstrates who you are. Thus, it is essential to learn how to take criticism gracefully, and t...

LEARNING OUTCOMES Describe various ways of interpreting and responding to conflict in interpersonal communication Interpersonal conflict occurs in the workplace between individuals. Conflict can also occur within working groups and is som...

LEARNING OUTCOMES Discuss appropriate and inappropriate conduct at company events Company events can to be fun, exciting, and relaxed. Sometimes employees are rewarded with big entertainment privately or at a public venue. Customers are s...

LEARNING OUTCOMES Discuss appropriate ways to behave in a workplace The first and perhaps most lasting impression you make in the workplace starts with manners: how you carry yourself and how you behave. There are many cultural issues inv...

What you’ll learn to do: Discuss best practices in workplace etiquette This module focuses on working in groups and teams. Good manners or etiquette is an underlying theme to starting interaction on the right foot. While some of the things discussed in this s...

LEARNING OUTCOMES Describe the process of collaborating with others to create a business message Discuss digital tools for collaborative writing The term collaborative writing refers to projects where written works are created by multipl...

LEARNING OUTCOMES Discuss digital tools for communicating with groups Technology is rapidly changing the ways we communicate in a variety of contexts, and group communication is no exception. Many organizations use computers and cell phon...

LEARNING OUTCOMES Discuss different styles of decision making in groups Up to this point, we have argued that teams create better outcomes than individuals. While those individuals come with a multitude of skills and experiences, the inpu...

What you’ll learn to do: Discuss strategies for working in collaborative projects Now that we understand the value of teams in the workplace and the risk of conflict, let’s look at how teams working collaboratively manage communication in order to be producti...

LEARNING OUTCOMES Discuss impact of group size on communication In organizations, there are hierarchies of reporting structures. Those official links of authority and responsibility impact communication among individuals and groups. Here are some of those co...

LEARNING OUTCOMES Discuss ways to remain professional when you are feeling frustrated with others or a situation. Behaving in a professional manner is a key to success in the workplace. Maintaining that demeanor, even in stressful times, ...

LEARNING OUTCOMES Explain advantages and disadvantages of teams and team dynamics It may seem obvious to say so, but groups are made of humans, and humans express behaviors that are both beneficial and detrimantal to the function of their teams. People who f...

LEARNING OUTCOMES Discuss the value of teams in business communication Discuss types of teams in organizations You hear a lot about teams every day—sports teams, disaster and rescue teams, and medical support teams. Teams exist because t...

What you’ll learn to do: Discuss the role and types of teams in workplace communication We enter the workplace as individuals and then quickly interact with peers, work groups, and customer groups. As we make our way through our careers, we see that work is b...

As Pedro scans through his morning email, he sees a message letting him know that the corporate office is offering a store remodel to the store with the best idea about how to increase customer purchases while decreasing operations costs. The email wants all p...

Step 1: To view this assignment, click on Assignment: Communicating Different Messages. Step 2: Follow the instructions in the assignment and submit your completed assignment into the LMS.   LICENSES AND ATTRIBUTIONS CC LICENSED CONTENT, ORIGINAL ...

As we have discussed in this module, business communication is an exercise in problem solving. The strategy for creating and delivering professional written messages calls for a thoughtful approach to the situation at hand, going beyond simply what you want to...

LEARNING OUTCOMES Write a long message responding to internal or external criticism. Complicated workplace situations may require more extensive communication when criticism is involved. Remember that receiving criticism at work is normal...

LEARNING OUTCOMES Write a short message responding to internal or external criticism. In today’s business world, your professional demeanor is not limited to your physical workplace. Your online presence is an extension of you and also mu...

Let’s look back at Pedro’s team project he was working to arrange at the beginning of this module. The project is now complete. The six core team members submitted the 15-page proposal attached to an email just last evening. In two more weeks, the team will le...