Module 11 - Communicating Different Messages
Why It Matters: Communicating Different Messages
Why learn to effectively communicate different messages? How would it feel if you found out your...
Introduction to Informative Business Messages
What you’ll learn to do: Identify the appropriate use of informative business messages and write ...
What is an Informative Message?
LEARNING OUTCOMES Discuss the purpose and use cases of informative messages in a busin...
Short Informative Messages
LEARNING OUTCOMES Write a short informative message. Short, informative mes...
Long Informative Messages
LEARNING OUTCOMES Write a long informative message. While long informative ...
Introduction to Team-Focused Messages
What you’ll learn to do: Discuss the importance of team-focused communication in business. Teams...
What is a Team-Focused Message?
LEARNING OUTCOMES Discuss the purpose and use cases of team-focused messages in a business conte...
Short Team-Focused Message
LEARNING OUTCOMES Write a short team-focused message. Since interactivity i...
Long Team-Focused Message
LEARNING OUTCOMES Write a long team-focused message. When considering how t...
Introduction to Professional Criticism
What you’ll learn to do: Write a business message criticizing internal or external business situa...
Types of Criticism
LEARNING OUTCOMES Differentiate between different types of criticism in business. ...
Criticism of Other Businesses
LEARNING OUTCOMES Write an external critical message to a company you are not associat...
Criticism of Customers
LEARNING OUTCOMES Write an external critical message to an existing customer. ...
Criticism of Employees
Criticism of Employees LEARNING OUTCOMES Write an internal critical message to a pers...
Criticism of Colleagues
LEARNING OUTCOMES Write an internal critical message to another colleague. ...
Introduction to Responding to Criticism
What you will learn to do: Write a response to criticism. There will always be criticism to deal...
How Do You Respond to Criticism?
LEARNING OUTCOMES Discuss key points to a professional response to criticism. ...
Remaining Professional When You’re Frustrated
LEARNING OUTCOMES Discuss ways to remain professional when you are feeling frustrated ...
Short Responses to Criticism
LEARNING OUTCOMES Write a short message responding to internal or external criticism. ...
Long Responses to Criticism
LEARNING OUTCOMES Write a long message responding to internal or external criticism. ...
Putting It Together: Communicating Different Messages
As we have discussed in this module, business communication is an exercise in problem solving. Th...
Assignment: Communicating Different Messages
Step 1: To view this assignment, click on Assignment: Communicating Different Messages. Step 2: ...