Questions

1.Which of the following is not a commonly used communication channel in business?

a) Email

b) Social media

c) In-person meetings

d) Carrier pigeon

 

2.Which of the following is not an essential element of effective business communication?

a) Clarity

b) Conciseness

c) Humor

d) Correctness

 

3.Which of the following is a non-verbal communication cue commonly used in business?

a) Eye contact

b) Hand gestures

c) Facial expressions

d) All of the above

 

4.Which of the following is an example of informal communication in a business setting?

a) A memo sent to all employees

b) A presentation given by the CEO

c) A conversation between colleagues at the water cooler

d) A press release issued to the media

 

5.Which of the following is not a step in the communication process?

a) Encoding

b) Decoding

c) Interruption

d) Feedback

 

6.Which of the following is a potential barrier to effective communication in a business setting?

a) Language differences

b) Technology

c) Physical distance

d) All of the above

 

7.Which of the following is a commonly used communication tool in virtual business meetings?

a) Whiteboard

b) Flipchart

c) Overhead projector

d) Video conferencing software

 

8.Which of the following is an example of upward communication in a business hierarchy?

a) A manager giving instructions to an employee

b) An employee giving feedback to a manager

c) A CEO announcing company strategy to shareholders

d) A salesperson pitching a product to a potential customer

 

9.Which of the following is an example of written communication in a business setting?

a) A phone call

b) A face-to-face meeting

c) A report

d) None of the above

 

10.Which of the following is an example of a communication strategy used by businesses?

a) Email marketing

b) Company culture

c) Time management

d) Workplace safety

 

correct answers

1. d) Carrier pigeon
2. c) Humor
3. d) All of the above
4. c) A conversation between colleagues at the water cooler
5. c) Interruption
6. d) All of the above
7. d) Video conferencing software
8. b) An employee giving feedback to a manager
9. c) A report
10. a) Email marketing