Module 3 - Written Communication
Why It Matters: Written Communication
Why learn to write effectively? What is the cost of poor communication...
Introduction to Changing Communication Channels
What you’ll learn to do: Discuss the shift from paper to digital communication ...
Modernizing Business Messages
LEARNING OUTCOMES Discuss the shift from traditional to modern communication methods ...
Digital versus Traditional Communication
LEARNING OUTCOMES Identify benefits of digital communication methods Identify benefit...
Introduction to Internal Emails and Memos
What you’ll learn to do: Compose emails and memos intended for an audience within the same compan...
Internal Business Communication
LEARNING OUTCOMES Describe the professional standards of intra-office emails ...
Internal Emails
LEARNING OUTCOMES Identify common types of internal emails Identify key features of t...
Memos
LEARNING OUTCOMES Identify key features of the structure and format of memos Write an...
Introduction to Other Internal Communications
What you’ll learn to do: Identify other common methods of professional communication ...
Email Chains and Listserv
LEARNING OUTCOMES Discuss the use of email chains and listservs An early di...
Instant Messaging and Text
LEARNING OUTCOMES Compare different methods of instant messaging and text services ...
Multimedia Platforms and Social Media
Multimedia Platforms and Social Media LEARNING OUTCOMES Identify professional applica...
Introduction to External Communication
Introduction to External Communication What you’ll learn to do: Discuss appropriate ways to comm...
Types of External Emails
Types of External Emails LEARNING OUTCOMES Identify various types of external emails ...
Customer Emails
Customer Emails LEARNING OUTCOMES Describe appropriate and professional responses to ...
Introduction to Using the Right Communication Channel
Introduction to Using the Right Communication Channel What you’ll learn to do: Determine the app...
Using the Right Communication Channel
Using the Right Communication Channel LEARNING OUTCOMES Determine the appropriate com...
Putting It Together: Written Communication
Putting It Together: Written Communication In this module, we have discussed the evolution of bu...
Assignment: Written Communication
Assignment: Written Communication Step 1: To view this assignment, click on Assignment: Written ...
Questions
1.Which of the following is NOT a type of written communication? a) Emails b) Phone calls c) R...