Module 8: Convert: Conversion Optimization
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Understanding the Digital Consumer by Pierre-Yann Dolbec is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License, except where otherwise noted.
Chapter 8: Convert: Conversion Optimization
Overview In this chapter, we cover what conversion is and how to optimize webpages to convert be...
Convert
The convert stage is focused on increasing conversions to maximize sales. It emphasizes both maxi...
Understanding What to Optimize
To manage optimization, firms should first examine the general path of a specific persona as they...
A/B Testing
One of the main tools in the arsenal of conversion optimization is A/B testing. A/B tests “consi...
Conversion-Centered Principles
We will next cover principles for conversion-centered design proposed by Unbounce. The main idea ...
Create Focus
Although we think of choice as a great thing, more options are associated with a breadth of negat...
Draw Attention
Once a firm has identified what goal visitors are supposed to achieve, it can use visual elements...
Contrast and Color
Similarly, contrast and color draw the attention of the visitors to the contrasting and colorful ...
Directional Cues
Directional cues serve two purposes. First, they help direct visitors’ attention to the elements ...
Whitespace
Lastly, whitespace is also a design tool that is useful to draw the attention of visitors to spec...
Build Structure for Clarity
Building structure for clarity is all about making sure the message of a page gets across clearly...
Stay Consistent
By consistency, we mean how all the elements of a campaign work together. Ideally, these elements...
Message and Design Matching
Ensuring consistency can be supported by practicing message and design matching. Message matchin...
Build Trust
In an age where fake news is rampant, almost half of Amazon reviews are unreliable (AdAge), and w...
Consider Congruence
Congruence is particularly relevant when designing landing pages, but its driving principles can ...
Think Continuity
Ensuring that a persona achieves its macro conversion (e.g., making a sale) entails having well d...
Remarketing and Retargeting
Remarketing (sometimes called list-based retargeting) and retargeting (also called pixel or behav...
Exercises
Conversion Optimization Based on this week’s chapter, optimize the landing page located ...